Kiosco CSI

Web Design UI/UX

April, 2024

Role/Services

UI/UX

Designed

Figma

Client

Onexpo Nacional, Designed at PROINTERNET

Category & Year

Project Overview

Kiosco CSI is a self-service check-in kiosk designed for large event registration, replacing a single manual registration table that caused long lines and delays granting attendees access to the event. I designed the UI/UX for this self-service flow.

Problem

The event previously relied on a single manual registration table, creating long lines and significant delays before attendees could access the event. A faster, self-service way to check in was needed, one that could handle both attendees who had already registered and those who hadn't, without creating a new bottleneck of its own.

Goals

Eliminate the bottleneck caused by a single manual registration table
Support both pre-registered attendees and walk-ins within the same self-service flow
Print a badge on the spot to speed up physical access to the event
Provide attendees with relevant event information (seat assignment for the dinner show, app download) as part of the same interaction

Key insights

A single check-in path doesn't work when some attendees are pre-registered and others aren't, the flow needed to branch immediately based on whether a QR code was available, rather than forcing everyone through the same steps
Reducing wait time wasn't just about speed of scanning, it also meant handling the walk-in registration path (filling out details on the spot) without that becoming a new source of delay
Printing the badge and surfacing next-step information (seat assignment, app download) in the same interaction meant attendees left the kiosk fully prepared, without needing a second stop elsewhere

User profile

Primary users are event attendees checking in, split into two groups with different needs: those with a pre-registered QR code, needing a fast scan-and-print flow, and walk-ins without one, needing a quick on-the-spot registration path before reaching the same badge printing step.

Main user flow

For pre-registered attendees:

Scan their QR code
Receive their printed badge along with seat assignment and app information
Proceed directly into the event

For walk-ins::

Indicate they aren't pre-registered
Complete a quick on-the-spot registration form
Receive their printed badge along with seat assignment and app information

UX & UI decisions

Two distinct entry paths (QR scan vs. walk-in registration) surfaced immediately, avoiding a single generic flow that would slow down pre-registered attendees
On-the-spot badge printing to eliminate the wait associated with manual registration
Seat assignment and app download information delivered within the same interaction, reducing the need for a separate stop
Interface designed for fast, low-friction self-service use in a high-traffic event environment

Outcome

The kiosk replaced a single manual registration table with a self-service flow built specifically to reduce the friction and wait times attendees previously experienced, branching immediately based on whether an attendee was pre-registered or needed to register on the spot. No post-launch results or feedback are available for this project at this time.